When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. Generally the best bang for buck is the 1 month or 3 month Xbox Live Gold, if you have an active membership (just due to their conversion ratios). Get help with a damaged or unreadable code. Microsoft reserves the right to modify or discontinue offers at any time.You CAN add Xbox Live Gold on top of an active Game Pass Ultimate subscription but DON'T get the 12 month Xbox Live Gold membership as it only converts to 4 months of Game Pass Ultimate. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Price adjustment will be provided in same manner as purchase method. For purchases from a Microsoft Experience Center, Customer must return to the location with receipt. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. Price Promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”).Microsoft reserves the right to modify or discontinue offers at any time. For purchases made at a Microsoft Experience Center, see receipt for more information. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information.
Excludes Surface Hub, HoloLens, and Windows DevKit. Limit 5 product returns per eligible customer purchase. Return process must be started within 60 days after customer receives the product.
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